Ordering Processing Time
Normal processing of orders is 2-7 working days after we received your payment depending on the volume of orders. We serve orders, on a first come, first serve basis. After we received your payment, you will receive an order confirmation.
Once the order has been shipped, you will receive a tracking number or you may log into your account and track your orders. Please give us consideration and time allowance in both processing and shipping your orders especially if the items are on high demand. Rest assured that we are doing our best to serve you in order to give you the satisfaction that you deserve. Please see shipping and delivery details below for other details. For other concerns, please feel free to contact our support team at firstname.lastname@example.org.
We offer Free Shipping for order over USD50 otherwise a shipping fee of USD4.95 will be applied for standard shipping service. Customer can choose for standard shipping service including a one year warranty option at USD7.95.
Almost all of our products include Worldwide Shipping. In order for us to get the items to you as fast as possible some items may be shipped in separate packages without extra cost. For more inquiries and concerns please feel free to contact our support team at email@example.com.
We Shipped Internationally
Yes, we are shipping internationally but due to numerous delivery issues we decided to stop shipping our products to the countries listed below:
Argentina, North Korea, Libya, Syria, Iran, Turkey, Pakistan, Yemen, Afghanistan, the Sahel, the Democratic Republic of Congo, Ukraine, Venezuela, Myanmar, Brazil and Bangladesh.
Usually delivery takes 2-4 weeks but due to the high demands of some of our most popular products in remote areas, please allow 3-6 weeks for the delivery. Please note that delivery time varies on your location, weather condition, your local customs, and postal services.
If your order hasn’t arrived in the estimated delivery times, please feel free to contact our support team at firstname.lastname@example.org
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
The tracking number is available for most of the countries and will be sent to you through email. It may take up to 14 days during peak season as the shipping company may delay the shipment. Make sure to open your account so you can always keep track on your order status.
It is possible to cancel within 12 hours after the order has been placed. However, after 12 hours of placing your order, we cannot cancel it since it has been already processed and/or shipped.
About Customs, Taxes, Duties and/or Tariffs
We are not responsible for customs, taxes, duties, and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Giraf Giraffe is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Multiple Orders Delivery
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. Please also see delivery information above. If you require expedited shipping, please contact us for availability and pricing.
7-15 Days (90%)
15-25 Days (95%)
24-40 Days (99.99%)
41-60 Days (100%)
Battery Charging Case etc. flammable accessories take longer duration in shipping because they are restricted from Air-cargo and be normally shipped by surface cargo.
It takes time because we ship products via international shipping which requires custom clearance on both countries. Please see shipping and delivery information above.
Item Not Received
We have an easy refund policy, if and only if we failed to deliver the item within the above mentioned time or after 2 months whichever is applicable based on your location. We will issue you the 80% refund (deducted the shipping fee) or we can resend a new order. Please see shipping and delivery information above.
Please allow 3-5 days for your order to process. Be sure to add this duration to your shipping time estimates.
IMPORTANT : We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information (delivery address). We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
IMPORT DUTIES, TAXES or CUSTOMS FEES
Giraf Giraffe is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
We are not responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrived at your country and…
Giraf Giraffe reserves the right to abandon the package(s) and will not be responsible for any refund.